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21/07/2010
Cash Machine 'Failures' Refunded
More than 43,000 bank customers in the Republic and the North are being refunded after failing to take their cash from Bank of Ireland automated teller machines (ATMs).
It has emerged that about 14,000 customers will receive €1.3m in refunds, while €1.7m will be returned to 29,000 customers of other banks who used the bank's ATMs.
The average refund is €93 including 728 transactions in Northern Ireland totalling £34,721.
When users complete a transaction and walk away from an ATM machine, leaving their cash and/or card behind, the machine pulls the money or card back in after a certain period of time.
However, during a four-year period ending in October 2009, those users' accounts were still debited for the cash by Bank of Ireland. Bank of Ireland said the issue arose following the installation of anti-fraud measures, which resulted in the normal system response of an automatic refund failing for these particular transactions.
The bank said about six people per ATM machine per year walk away leaving their cash and/or card.
(BMcC/GK)
It has emerged that about 14,000 customers will receive €1.3m in refunds, while €1.7m will be returned to 29,000 customers of other banks who used the bank's ATMs.
The average refund is €93 including 728 transactions in Northern Ireland totalling £34,721.
When users complete a transaction and walk away from an ATM machine, leaving their cash and/or card behind, the machine pulls the money or card back in after a certain period of time.
However, during a four-year period ending in October 2009, those users' accounts were still debited for the cash by Bank of Ireland. Bank of Ireland said the issue arose following the installation of anti-fraud measures, which resulted in the normal system response of an automatic refund failing for these particular transactions.
The bank said about six people per ATM machine per year walk away leaving their cash and/or card.
(BMcC/GK)
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