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19/09/2011
Health Complaints Get Website
A new website has been launched with a purpose of hosting complaints about the health service.
www.healthcomplaints.ie will facilitate patients who feel their treatment was unsatisfactory.
The new website will ultimately make it easier to complain about the health service. Seventeen agencies are coming together in the project.
Junior Health Minister Roisin Shorthall hopes it will mean peace of mind for patient and an improved system.
"It's about having a cleat complaints procedure within the health and social care area, which is critical really in terms of raising standards in the health service," she said.
"It's important that if something goes wrong in the health service that people feel that they can make a compliant about it - they can raise it with authorities - and that that will be acted on.
"That way we ensure that people get satisfaction with the services they receive and that we raise the standards."
(LB/GK)
www.healthcomplaints.ie will facilitate patients who feel their treatment was unsatisfactory.
The new website will ultimately make it easier to complain about the health service. Seventeen agencies are coming together in the project.
Junior Health Minister Roisin Shorthall hopes it will mean peace of mind for patient and an improved system.
"It's about having a cleat complaints procedure within the health and social care area, which is critical really in terms of raising standards in the health service," she said.
"It's important that if something goes wrong in the health service that people feel that they can make a compliant about it - they can raise it with authorities - and that that will be acted on.
"That way we ensure that people get satisfaction with the services they receive and that we raise the standards."
(LB/GK)
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