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03/07/2012
RBS Say Ulster Bank Problems Could Continue Into Next Week
The ongoing problems at Ulster Bank could continue into next week, parent company Royal Bank of Scotland has said.
RBS Chairman Philip Hampton apologised to customers for the technical errors that have led to the disruption of account payments of Ulster Bank customers for almost two weeks.
The technical fault has led to a backlog of unprocessed transactions, which will be increased further today when 48,000 monthly social welfare payments are due to be paid to Ulster Bank customers.
The Oireachtas Committee on Finance has called representatives of the Central Bank to appear before it tomorrow and Ulster Bank management to appear before it on Thursday.
The Consumers’ Association of Ireland says it has received thousands of complaints from Ulster Bank customers, who are very frustrated at the poor quality of information they are receiving from the bank.
Chief Executive Dermot Jewell said: "Many, many consumers out there and bank customers were not ready for this. They found themselves on a back foot.
“And now they are struggling to figure out what are they going to do ... It is chaotic for them, because they are completely at a loss."
(H/GK)
RBS Chairman Philip Hampton apologised to customers for the technical errors that have led to the disruption of account payments of Ulster Bank customers for almost two weeks.
The technical fault has led to a backlog of unprocessed transactions, which will be increased further today when 48,000 monthly social welfare payments are due to be paid to Ulster Bank customers.
The Oireachtas Committee on Finance has called representatives of the Central Bank to appear before it tomorrow and Ulster Bank management to appear before it on Thursday.
The Consumers’ Association of Ireland says it has received thousands of complaints from Ulster Bank customers, who are very frustrated at the poor quality of information they are receiving from the bank.
Chief Executive Dermot Jewell said: "Many, many consumers out there and bank customers were not ready for this. They found themselves on a back foot.
“And now they are struggling to figure out what are they going to do ... It is chaotic for them, because they are completely at a loss."
(H/GK)
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31 July 2012
CAI Urges Ulster Bank Customers To Complete Online Form
The Consumers' Association of Ireland (CAI) is urging Ulster Bank customers who were affected by the recent technical issues to contact them and complete an online form.
CAI Urges Ulster Bank Customers To Complete Online Form
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Minister Donohoe Welcomes Tracker Mortgage Progress
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