Menu
28/05/2014
Ombudsman Receives 90,000 Complaints In 30 Years
2014 marks 30 years since the establishment of an Ombudsman in Ireland and the Office has received nearly 90,000 complaints against public bodies since 1984.
At the launch of his annual report for 2013 Ombudsman Peter Tyndall said that his Office had received 3,190 complaints in 2013. The largest number of complaints involved the Department of Social Protection (491). The Ombudsman received 203 complaints against the Department of Agriculture, Food and the Marine, and 68 against the Revenue Commissioners. Complaints in relation to local authorities amounted to 495 with 310 complaints against the HSE.
Nearly 200 additional public bodies came under the Ombudsman’s remit in May 2013. The Ombudsman received 150 complaints involving these ‘new’ bodies. 105 of these were in connection with the third level education sector with 69 complaints involving Student Universal Support Ireland (SUSI).
Vision for the future of the Office
On his future in the role of Ombudsman, Peter Tyndall said that there were a number of areas where he believes there is potential for development. These include:
• the extension of the Ombudsman's jurisdiction to include public services provided by private bodies and in particular, the opportunities offered by the European Directive on Alternative Dispute Resolution;
• the benefits of adopting a standardised approach to complaint handling across public services;
• the development of a single portal for public service complaints.
(CD/IT)
At the launch of his annual report for 2013 Ombudsman Peter Tyndall said that his Office had received 3,190 complaints in 2013. The largest number of complaints involved the Department of Social Protection (491). The Ombudsman received 203 complaints against the Department of Agriculture, Food and the Marine, and 68 against the Revenue Commissioners. Complaints in relation to local authorities amounted to 495 with 310 complaints against the HSE.
Nearly 200 additional public bodies came under the Ombudsman’s remit in May 2013. The Ombudsman received 150 complaints involving these ‘new’ bodies. 105 of these were in connection with the third level education sector with 69 complaints involving Student Universal Support Ireland (SUSI).
Vision for the future of the Office
On his future in the role of Ombudsman, Peter Tyndall said that there were a number of areas where he believes there is potential for development. These include:
• the extension of the Ombudsman's jurisdiction to include public services provided by private bodies and in particular, the opportunities offered by the European Directive on Alternative Dispute Resolution;
• the benefits of adopting a standardised approach to complaint handling across public services;
• the development of a single portal for public service complaints.
(CD/IT)
Related Irish News Stories
Click here for the latest headlines.
08 May 2014
Prison Officers' Association Call For Independent Ombudsman
The President of the Prison Officers' Association has called for the establishment of an Prison Ombudsman, with the remit to independent investigate prisoner complaints.
Prison Officers' Association Call For Independent Ombudsman
The President of the Prison Officers' Association has called for the establishment of an Prison Ombudsman, with the remit to independent investigate prisoner complaints.
16 February 2012
Financial Ombudsman Receives Over 7,000 Complaints
The Financial Services Ombudsman has reported some 7,300 complaints during 2011, with the insurance sector being the most complained about industry.
Financial Ombudsman Receives Over 7,000 Complaints
The Financial Services Ombudsman has reported some 7,300 complaints during 2011, with the insurance sector being the most complained about industry.
01 May 2008
Garda Ombudsman receives 3,000 complaints in first year
The Garda Ombudsman Commission says it has received almost 3,000 complaints in its first year of operation. More than 750 investigations into alleged criminal conduct are ongoing, while nearly 300 cases have been referred to the Ombudsman from the Garda Commissioner.
Garda Ombudsman receives 3,000 complaints in first year
The Garda Ombudsman Commission says it has received almost 3,000 complaints in its first year of operation. More than 750 investigations into alleged criminal conduct are ongoing, while nearly 300 cases have been referred to the Ombudsman from the Garda Commissioner.
13 June 2014
Ombudsman Launches Investigation Into Hospital Complaints
An investigation into how public hospitals handle complaints has been launched by the Ombudsman. As part of the investigation hospital will be visited, HSE files will be examined and the public will be asked to share their experiences.
Ombudsman Launches Investigation Into Hospital Complaints
An investigation into how public hospitals handle complaints has been launched by the Ombudsman. As part of the investigation hospital will be visited, HSE files will be examined and the public will be asked to share their experiences.
01 July 2009
Complaints To Ombudsman Reach 10-Year High
The office of the Ombudsman has revealed it received a record number of complaints last year. In its latest annual report, the office says it handled more complaints this year than any other year in the last decade. Almost 2,800 complaints against public bodies were received in 2008, an increase of 8% on the figure for 2007.
Complaints To Ombudsman Reach 10-Year High
The office of the Ombudsman has revealed it received a record number of complaints last year. In its latest annual report, the office says it handled more complaints this year than any other year in the last decade. Almost 2,800 complaints against public bodies were received in 2008, an increase of 8% on the figure for 2007.
-
Ireland WeatherThis Evening and Tonight:West to northwest gale force winds, severe along the north coast, will continue overnight. Frequent showers persist, merging into longer periods of rain at times and turning wintry. Minimum temperature 1 °C.
